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Use these bookmarks to navigate to your problem quickly:
Computer Email
Internet
Printers Mouse
Monitor Sound
Camera
HandHeld
Laptop
Computer
Q: My
computer is frozen or ‘acting up’.
A: Press Ctrl +
Alt + Delete > check to see what is not responding > end task,
restart.
Q: My
computer won’t shut off or is non-responsive.
A: Press and HOLD
the power button until it shuts off.
Q: My
computer runs slowly in the mornings.
A: Virus and spy
ware programs trying to work. Leave machine on but logged off at
night.
Q: My
computer still runs slowly.
A: Open internet
> tools > internet options > delete temp files, cookies and clear
history> restart machine.
Q: I can’t
run more than one program at a time.
A: Restart
machine; check for adware, check for updates for Windows.
Q: My
computer doesn’t recognize my scanner.
A: Check all
connections, restart machine.
Email
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Q: My email
is acting up.
A: Close program,
restart machine.
Q: How do I
add a signature?
A: Tools >
options > mail format > signatures
Q: I can’t
get into my ACE email at home.
A: Use
schools\ before your username.
Q: I can
get to the ACE site but no log on screen appears.
A: Allow all pop
ups from ACE. (Tools > pop up blocker > settings.
Q: I can’t
get to my address book on my webmail.
A: Personal
addresses are in your contacts on the left side of the window.
Q: My email
takes a long time to load.
A: Delete old
email from your inbox & sent folders. Then delete from the deleted
folder.
Internet
Q: I get a
lot of pop ups.
A: Tools > Pop up
blocker > turn on
A: You may have Adware. Run spyware scan. If it is not on your
machine, put in a request for it to be installed.
Printers
Q: My page
has black streaks.
A: Pull out
toner, rock up and down. If recurs put in a request for new toner by
printer model number. i.e. HP Laserjet 2100
Q: Won’t
print.
A: Check power,
check paper tray, check for paper jam, turn off and on.
Q: My
printing is faint.
A: Needs new ink.
Q: I put in
new ink and now it won’t print at all.
A: Check to see
if you took off protective tape; check for incorrect installation.
Mouse
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Q: My mouse
doesn’t track right anymore.
A: If it is a
ball mouse, turn over, open, clean ball and wheels inside. Also
clean mouse pad or replace the pad.
Q: I have a
brand new optical mouse(red light-no ball) that doesn’t track
correctly.
A: Use desk or
simple mouse pad, not one with reflective surface.
Monitor
Q: My
monitor is dark.
A: Check all
plugs and connections, check power switch, shake mouse.
Q: My
screen seems to vibrate.
A: Move away from
electric devices, i.e. electric pencil sharpeners, breaker boxes,
TVs.
Sound
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Q: No sound
at all.
A: Check if
turned off, check if muted, check for connection.
Q: I get
sound on some things and not on others.
A: Double click
on speaker icon on taskbar, check to see if muted or low in one area
or another.
Cameras
Q: What is
the best camera to buy & how much do they cost?
A: Kodak
EasyShare, prices vary - check Office Depot.
Q: How many
mega pixels do I need?
A: 3.5
Q: My
batteries don’t last very long.
A: Try a lithium
battery.
Ipaq,
Palm, Axim
Q: My
handheld will not sync.
A: Press reset
button.
Q: My
handheld is frozen.
A: Press the
reset button.
Q: My
handheld lost all it’s data.
A: Battery is
dead, recharge.
Laptop
Q: My power
button flashes yellow or steady yellow or does not respond to shakes
or taps.
A: Press and
release computer power button to wake.
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